Terms
of use

Last updated: 18 August 2026

1. Who operates this website

Section 43 of the Electronic Communications and Transactions Act 25 of 2002 requires anyone offering goods or services through a website in South Africa to disclose the following:

• Full name: Gloria Jeans South Africa (Pty) Ltd
• Trading as: Gloria Jean's Coffees South Africa
• Legal status: A private company incorporated in the Republic of South Africa
• Registration number: 2019/143516/07
• Registered office: 707 Currie Road, Windermere, Durban
• Telephone: [HEAD OFFICE TELEPHONE]
• Email: admin@gloriajeanscoffee.co.za
• Website: https://gloriajeanscoffee.co.za

References to "we", "us" and "our" mean Gloria Jeans South Africa (Pty) Ltd. References to "you" mean the person using this website.

2. Accepting these terms

By using this website you agree to these terms. If you do not agree, please stop using it. We may change these terms; the version published here applies to your use of the site, and the date above tells you when it last changed.

3. This website is information, not an offer

We take care to keep this site accurate, but menus, prices, trading hours, store listings and product availability all change, sometimes at short notice.

Nothing on this website is an offer capable of acceptance. Prices shown are in South African Rand and include VAT unless we say otherwise. Not every item is available at every store, and individual stores may vary their trading hours, particularly inside shopping centres, on public holidays and over the December period. Please phone the store if you are making a special trip.

Product photography is for illustration. What arrives on your tray will be made by a person, not a studio.

4. Our stores are independently owned

Gloria Jean's Coffees stores in South Africa, other than Oceans Mall, are owned and operated by independent franchise partners under licence. Each is a separate business, responsible for its own staff, its own trading and its own compliance with the law.

Where your dealing is with a store, such as a purchase, a booking or a job application, your contract is with that franchise partner, not with us. We will always help you reach the right people if you are not sure who to contact.

5. Franchise information

The franchising pages are general information for people considering a Gloria Jean's store. They are not an offer to sell a franchise, a forecast of turnover or profit, or a guarantee of any financial outcome. We deliberately do not publish investment figures on this website.

A franchise relationship begins only when a written franchise agreement is signed. Before that, section 7 of the Consumer Protection Act 68 of 2008 entitles you to a disclosure document at least 14 days beforehand, and a franchise agreement is subject to the cooling-off right in section 7(2). We recommend you take independent legal and financial advice before signing anything.

6. eSipper Rewards

The eSipper Rewards programme and its mobile applications are governed by their own terms and privacy notice, which apply in addition to these terms. The programme is operated by [REWARDS PROGRAMME OPERATOR]. Points, tiers and rewards are subject to the programme rules and may change.

7. Intellectual property

The Gloria Jean's Coffees name, the signature, the cup device, "All about flavour." and "Have a Glorious Day." are trade marks used under licence by the South African master franchisee. Product photography and campaign artwork belong to Gloria Jean's Coffees or its international licensor.

All text, design, code and images on this website are protected by copyright. You may view the site, and print or download extracts for your own personal, non-commercial use. You may not otherwise reproduce, adapt, publish, distribute or commercially exploit any part of it without our prior written permission.

8. Acceptable use

You agree not to:

• use this site for any unlawful purpose, or in a way that could damage or overload it;
• attempt to gain unauthorised access to any part of the site, its server or any connected system;
• introduce malicious code, or attempt to interfere with the site's security features;
• collect information about other users, or scrape the site by automated means;
• submit anything unlawful, defamatory, discriminatory, obscene or infringing through our forms.

Unauthorised access to a computer system is a criminal offence under the Cybercrimes Act 19 of 2020, and we will report it.

9. Messages you send us

If you send us feedback, a suggestion or an idea through this website, you agree we may use it to improve our business without any obligation to you and without payment. Do not send us confidential information through the website forms. How we handle your personal information is set out in our privacy notice.

10. Availability

We aim to keep this website available, but we do not guarantee it will be uninterrupted or error-free. We may suspend, withdraw or change any part of it without notice. We are not liable to you if the site is unavailable at any time.

11. Links to other websites

For your convenience we link to third-party websites, including social media, the app stores, mapping services and the Information Regulator. We do not control them, we do not endorse their content, and we are not responsible for their privacy practices. Visiting them is at your own risk and subject to their terms.

12. Limitation of liability

Please read this clause carefully. It limits our legal liability to you and is drawn to your attention as section 49 of the Consumer Protection Act requires.

To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential loss, or any loss of profit, revenue, data or goodwill, arising from your use of this website or your reliance on anything published on it.

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded. That includes liability for death or personal injury caused by our negligence, for fraud, for gross negligence, and any liability under the Consumer Protection Act that may not be contracted out of. Your rights under the Consumer Protection Act are not affected by these terms.

13. Complaints

If something has gone wrong, tell us first. Most things are quickest to fix directly. Email admin@gloriajeanscoffee.co.za or use the contact form. If we cannot resolve it, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission. Privacy complaints go to the Information Regulator; details are in our privacy notice.

14. General

If any part of these terms is found to be unenforceable, the rest continues to apply. Our failure to enforce a term is not a waiver of it. These terms, together with the privacy notice, are the whole agreement between us regarding your use of this website.

15. Governing law

These terms are governed by the law of the Republic of South Africa. Disputes are subject to the jurisdiction of the South African courts, and you consent to the jurisdiction of the Magistrate's Court even where the claim would otherwise exceed its limits.